Log in with your email address or username and password. Please provide the information as it appears on your credit/debit card. 03. Carnival operates a cashless system onboard - all guests must be added to an expense account for onboard services and purchases, even if they are not given charging privileges. Someone at the 800 number should be able to tell you what rate you booked under. Fun. Guest Screening Policy. Carnival, which accounts for nearly 20% of all cruises taken worldwide, only would say it is "committed to issuing refunds as soon as possible.". December 31, 2021. He has spent nearly 30 years writing about cruise ships and cruising, and he is one of the world's best-known authorities on the topic. Why is this important? Maybe someone that has paid more on an ES rate early and canceled could chime in. How to refund a nonrefundable airline ticket, Why you shouldn't expect bargain-basement cruise deals anytime soon, How to cancel or postpone a cruise due to coronavirus, Good news for cruisers worried about strict new boarding rules, Some of the year's hottest new ships could be delayed, Stream these 13 movies, TV shows to get your cruise ship fix, Do Not Sell or Share My Personal Information. You have several options to do so: If you decide to talk to a Carnival agent about your paid cruise and how you can get refunded for it, you can do the following: Please note that it may happen you wont get a real person on the phone for hours and hours. We were told that "normal" cancellation refunds take approximately 4-6 weeks. *Carnival Luminosa - 9/14/2023: This Carnival Journeys Transpacific voyage will be calling on certain destinations (including Australia) which are still observing COVID-19 protocols. General Information: First Name / Last Name / Gender / Date of Birth, Permanent Address: Country / Address Line 1 / Address Line 2 / City / State/Province / Zip/Postal Code Based on flight information entered, a list of flights will be generated. This information should be reviewed thoroughly. The VIFP Club stands for the Very Important Fun Person Club, Carnival's guest recognition program. Some cruise lines are posting the number of days it will take to receive a refund on their websites. The result is that every one of the more than 1 million Carnival customers who had a cruise canceled are receiving some sort of refund that needs to be processed. The situation "dwarfs any disruption weve experienced in even the worst hurricane season," Carnival said in a statement. I agree it doesnt say anything about that in ES T&C at least that I can see. Credit Card/Debit Card Information: First Name / Last Name / Card Type / Credit Card # / CVV (for credit cards) / Expiration Month and Year. The Flexible Air option is refundable up to 60 days prior to the flight. When I called back the lady at the Fun Shops was like You need to give it time. When I told her it had been weeks, she finally looked it up and said the guy that I spoke to on the phone canceled it, but didnt put in to issue my refund. At cruise giant Royal Caribbean and sister line Celebrity Cruises, for instance, the staff that handles refund requests is trying to get them processed in 30 business days (which works out to about 45 days). You can check your local store here: stores.shoecarnival.com. Stateroom assignment will be provided at the time of check in on embarkation day. The only way you can do it is by getting in touch with the Carnival representatives. However, we encourage all guests, 5 years and older, to take a pre-cruise COVID-19 test within three days of their cruise. Not anything you pay above and beyond that. I didnt see them mention when they canceled. We have 2 Years to put in a dispute. Set spending Privileges:Who can charge to this spending account? Check your refund status Pay Directly From Your Bank Account Use Direct Pay to securely pay your taxes from your checking or savings account. is a guarantee which ensures that you can cancel your trips and get refunded either in money or cash credits, depending on the reasons for your cancelation. Plus, your own feed of TPG content. Both times my credit card was refunded the next day, less any applicable penalty fee because I was in the penalty window. Some big cruise operators are processing refunds in just a few weeks. Personalized Sail & Sign cards areprovided to all guests (including minors) and are valid for use immediately upon boarding the ship. Terms & Conditions - Accept Terms: Once the method of payment is selected, guests are asked to accept the Terms and Conditions of the Onboard Expense Account. Booking Number *. accessibility guidelines. This protection program also covers your travel insurance. Your exact whole dollar refund amount. External site which may or may not meet Prior to final payment, the deposit is the only thing they use as a penalty. For standard sailing, a $25 per person initial deposit due 60 days after the booking is made must be posted at the group level to secure the group request. Cruise FAQ - Popular Questions | Carnival Cruise Line I'm unsure how long the OP has been waitingdays, weeks a month? The guest can subscribe to Carnival's mobile travel alert service to receive text alerts. Contact Information:Mobile Phone / Email Address, Emergency Contact: First Name / Last Name / Relationship / Phone Number. It's a three-day process. Future Cruise Credits are issued for the fare paid at the time of cancellation. accessibility guidelines, You Tube. Please include any applicable minor in your own booking. Opens in a new window. font-size: 12px; Shoe Perks | Customer Service | Shoe Carnival But it still has not been credited to our credit. Since the onboard currency is the US Dollar, all monetary transactions on your onboard account (i.e, billing, charges, disbursements, etc.) content: ""; But two weeks later, Grand Circle pulled back the offer, she said. By selecting yes, if we find this type of fare you will forfeit the stateroom number you have selected on your booking. (For instance, if you forgot to pick up your purchase, noticed youre missing images, or are having other trouble viewing your photos.). A handful of lines did not respond to TPG's request for information. Standard cancellation policies are outlined in the ticket contract. If you take a seven-night cruise, you'll get seven points. When we spoke to the Supervisor at Carnival, she told us there was no order to refund. Gift Cards and Travel Funds Cards issued by: American Express andOptima. Guest Services can provide guests with a balance update at any time throughout the cruise. Almost done! Johnson did not receive a refund at that time. Guest must also present a verified positive test result in a form acceptable to Carnival, i.e., a laboratory test record, digital certificate, or healthcare record, which indicates full legal name, date of birth, type of test, date and time sample was taken, test result stating POSITIVE and laboratory, testing site, and/or healthcare provider details. *Taxes, fees and port expenses are additional per person. Check your federal or state tax refund status | USAGov Authorization will not be obtained until the day of the voyage. Guests must enter their legal first name and last name in 'Online Check-in' as it appears on their travel documentation. Your rating has been submitted, please tell us how we can make this answer more useful. Until your bank acts to remove them, these holds will remain on your credit, debit or bank account. Have Fun. Select the guest that you want to check in. If changing from cash to credit card/debit card or vice versa, use DELETE feature and change your payment preference. All in all the process was painless for me. Accommodations for additional guests may be available in the form of upper berths, a convertible sofa or trundle bed. I would call Carnival and ask. New Booking Number must have at least 0 and no more than 256 characters. Sail & Sign Account Opened with Cash or Traveler's Checks. Gift Card Number. Will guest be pregnant at the time of the cruise? But then the company changes course and won't give either . Twitter. However, if a guest keeps the itinerary and the ship does sail . "Grand Circle emailed us saying that we had been rebooked on the same cruise next year, with no mention of the refund," Johnson told TPG. This option is for the first two guests only. Sign, Away We Go. Travel Agency Contact must have at least 0 and no more than 256 characters. I've done it and anything above the deposit is returned. Then Im not sure what the hold up is. and no later than midnight (eastern time) prior to the sailing date. PIN Number. Testing is not required for either vaccinated or unvaccinated guests. Type *. We accept the following forms of payment to open a Sail & Sign account: Credit Cards / Debit Cards - Cash / Traveler's Checks Sail & Sign Account Opened with a Credit Card or Debit Card accessibility guidelines, Pinterest. In the event of an emergency while on board, provide us with a name and contact number of the nearest relative not traveling with you. Guests who are denied embarkation or reboarding, or quarantined or disembarked during the voyage, due to a positive COVID-19 test result or who are suspected of having COVID-19, are entitled to an FCC or refund* for the amount paid to Carnival in the event of a denial at embarkation or for the unused portion of your cruise fare in all other cases. Additional resources for cruisers during the coronavirus outbreak: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. I received a full refund in about 4 weeks, however still waiting on gift cards that I used for my fun shop purchases. They're also hampered by stay-at-home orders that have refund processors trying to handle their work from home offices instead of company sites. As an alternative, cruise lines will give customers on canceled cruises a future cruise credit for the amount they paid, often with a "bonus credit" added to make the credit more enticing. They are usually valid for about a year or two. Does Early Saver follow Carnivals standard deposit, payment and cancellation terms? Answers How to Complete Online Check-In Guest are required to provide us with check-in information by completing their Online Check-in and selecting their Arrival Appointment, within 14 days prior to sailing and no later than midnight (eastern time) prior to the sailing date. We had someone cancel last year. Guests who cancel prior to the final payment date will receive a future cruise credit in the amount of the deposit received less a $50 USD service fee per person. I have had to cancel cruises twice in the last year due to work. I know that's true after final payment date, but they are so far out that it's not the case here. Do you need a copy of a receipt for a Fun Shops purchase?
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