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To send us a message, use our Contact Page. At a meeting last month, Roxborough residents were furious that two direct lines to Center City would instead stop at 30th Street Station, where they could transfer to the Market-Frankford El or other buses to continue. Septa | Complaints | Better Business Bureau Profile According to the agency, Benedetti realized from these meetings that he had erred and, in June 2020, Benedetti killed the work order requesting Honebrinks services. Filter by Showing all complaints Sort Initial Complaint. Septa Reviews: See What Customers Are Saying on Complaints Board The technology keeps on improving, Collins said of the new fleet in a June 2019 Inquirer article about the bus launch. SEPTA Key 2.0: Improvements ahead after complaints - WHYY Jon L. Randolph, a Black officer on the transit police force, filed suit over incidents of harassment that occurred in 2019. SEPTA has an ongoing relationship with the SEPTA Advisory Committee for Accessible Transportation (SAC), an independent advisory group of riders and advocates. FTC Reaches Settlement with Crypto Platform Celsius Network; Charges They have no idea, Carrington said. On average users reported $186.67 of damages. We want to make sure our voices are heard, Settles said. We know there are opportunities to improve our process around handling this type of situation, and we are already implementing actions outlined under the consent decree with the DOJ.. For us, it just illustrates the need for a change.. The group conducted the surveys from July 2021 through January 2022, when the Bus Revolution project was in its first phase, with SEPTA presenting possible scenarios and walking people through them at earlier community meetings. an existing FBI and SEPTA Inspector General investigation, WHYY thanks our sponsors become a WHYY sponsor, one of several dozen managers that would leave the EM&C division. But, today, what was meant to be the future of SEPTAs fleet is closer to extinction than evolution. Either I'm going to a job or to meet a friend I can understand the bus being late or stuff happening but this is every day that this 15 never shows up or comes extremely late and I'm talking like 25 min late. Phone: (215) 580-7800 ALEJANDRO A. ALVAREZ / Staff Photographer, SEPTA Police Chief Thomas Nestel suddenly retired amid a turbulent time for the transit police, California residents do not sell my data request. SEPTA replaces sitting benches with 'leaners,' upsets some riders I definitely worry about those kinds of things, he said. Trolleybuses, or trackless trolleys, an older, less glamorous but still all-electric mode of public transit in which vehicles are connected to an overhead power source. No person or group of persons shall be discriminated against with regard to the routing, scheduling, or quality of transportation service furnished by SEPTA on the basis of race, color, or national origin. I plan on explaining why we do not feel the current technology is a good investment at this time, she wrote. He later admitted to investigators that he had misinterpreted the guidelines. Are we missing information about this company? Think is a national call-in radio program, hosted by acclaimed journalist Krys Boyd and produced by KERA North Texas PBS and NPR member station. He said they forgot to change it and the bus is at 215am. Please click on the country abbreviation in the search box below to change to a different country location. BBB Business Profiles are subject to change at any time. Were still not quite ready for fully automated vehicles to come out yet, but its very important, obviously, to follow and to invest as this technology emerges. But $2.6 million and 25 broken buses later, the agency is rethinking its approach. The ex-employee retired then took a job with an engineering consultancy, and returned to SEPTA as a private consultant, violating state ethics codes. Responsible for transportation by bus, subway, elevated rail, light rail, commuter rail, and electric trolley bus, SEPTA is owned and operated by the State of Pennsylvania. Apps that you can pay for regional rail ahead instead of trying to buy a ticket. Website Development & Digital Marketing by Savvy Search Marketing. Back in 2017, SEPTA selected two pilot routes to demo the new Proterras. To be fair the people that ride Septa treat it like Shit. Following an accident on SEPTA, the driver will give the passenger(s) a form to fill out. Theres a lot of promise. After an injury in a rideshare accident, you have the legal right to sue the driver for compensation for your medical costs, pain and suffering, With medical bills rising and a loss of employment straining your finances, you may consider suing for compensation and recovering your expenses after a car. But by that point, both SEPTA and Proterra already knew the heavier buses were cracking. 1ST THING I SCANNED MY KEYCARD WHICH INITIATES MY FARE PURCHASE TO OPEN AND BECAUSE OF THE SITUATION I WAS NEVER ABLE TO SWIPE OUT TO CLOSE THE TRANSACTION. If you are a Twitter user, you can address the agency with your complaint on its Twitter feed. To be finalized, the agreement must be ratified by TWU Local 234 members and approved by the SEPTA board. Contact Information" Contact Information; Parents/Students . SEPTA to spend $22 million to upgrade fare collection boxes in buses and trolleys. Southwest Connection Improvement Program (SCIP) Begins Saturday, July 22 Saturday, August 26, 2023, Southeastern Pennsylvania Transportation Authority, Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia counties. SEPTA bus riders want faster service, but many hate how their routes Whether you're considering doing business with Septa . Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service. "Complaints Unresolved" tells how many complaints consumers have filed about the company on Scambook. I immediately contacted Septa by live agent on my phone which directed me to call (**** ********. Despite enthusiasm from both the market and government funders, Ari Ofsevit, a senior associate of the Institute for Transit and Development Policy in Boston, said the technology was, at best, years away from reliability. I really don't know what is going on with the 15 that goes towards 8th and Avenue but the 15 hardly ever shows up. If you were injured in an accident caused by a SEPTA vehicle, you may file a claim for compensation that includes medical costs, and lost income. The case was a factor in SEPTA Police Chief Thomas J. Nestel IIIs sudden retirement in July, according to people familiar with the situation who were not authorized to speak publicly. According to contracting documents, SEPTA wanted him to assist with COVID-19 response. When Randolph and colleagues objected, the supervisor bragged of his close relationship with Nestel and threatened to ruin their careers, the complaint says. SEPTA. On a typical Southeastern Pennsylvania Transportation Authority (SEPTA) trip one might encounter reckless driving, speeding, aggressive or hostile passengers. October 30, 2021 SEPTA trolley tunnel (SEPTA) The Pennsylvania State Ethics Commission blasted top SEPTA officials for allowing an employee to retire, take a job with an engineering consultancy, and return as a private consultant within the span of a few weeks. This was the 4:30 pm bus ride.Why do we have to pay when they are late. Advisory Committee for Accessible Transportation (SAC). Seek Medical Care Moreover, he said SEPTA already has an emission-free solution within its arsenal. Recent stabbings. There, click on the Submit Complaint Commendation or Suggestion link. The ************************ driver today August 25th was rude to the drivers. But to acknowledge that people count such as myself ************************* address ************************. As a nonprofit organization, we rely on financial support from readers like you. It was currently around 7pm. In-depth, original reporting on housing, transportation, and development. 15 complaints closed in the last 12 months. I'm sorry I wasn't listening to that conversation. Together we can reach 100% of WHYYs fiscal year goal. Getting there takes coaxing and messaging, Zarrinkelk said. SEPTAs Accessible Travel Center helps seniors and persons with disabilities learn about SEPTA fixed-route service and how to ride the system. Deliver your complaint in person at any one of seven Customer Service locations established by SEPTA in Philadelphia. I've been complaining about the bus number 15 for over a year now and nothing has been done about it. Together we can reach 100% of WHYYs fiscal year goal. (215) 580-3335 . the Apple collection manager's email, DeFrancesco told Rezk, "They are telling us to [F*ck] off." Rezk replied, "Yes. Resend email. To view or print this document in other languages, go to the Title VI information on the SEPTA website and translate using the language translation tool. Learn about reasonable modifications and making a request. Reset. Any person who believes that they have individually or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color or national origin may file a complaint with SEPTA. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. That all would be a hardship because of a medical condition, he said. CCT Connect Customer Service hours are 8 am-5 pm Mondays-Fridays. They also show that damage to the buses was discovered even earlier than the agency previously acknowledged before the buses even began regular service. Clean bus, trains and stations, with high frequency will attract people. 12/04/2012. SEPTA evaluates stations for future transit-oriented development TDD/TTY: (215) 580-7853. You can type in details about the incident that happened, including the exact date of the incident, and the location. Missing feature of display how much funds is still on the card. A written complaint must be filed within 180 days after the date of the alleged discrimination. SAC meets on the second Thursday of each month (except August) to discuss accessibility issues. WHYY is your source for fact-based, in-depth journalism and information. While many factors play a role in public transportation accidents and injuries, there are some common categories into which most fall, including collisions with other vehicles, buses striking the curb, and train derailments. How do I contact Septa? - Philadelphia Outrageous!Two weeks before, on a Wednesday evening at the end of rush hour, they claimed the same problem. Top Three Defenses Used by SEPTA - Gibbons Legal By the time the buses were delivered in 2019, SEPTAs PR campaign around the introduction of the new, greener buses was in full swing. Business & self-employment. The CEO of a major battery-powered truck start-up, Nikola the related sector Proterra is now hoping to expand into resigned after a report accused him of lying about the technical capabilities of long range vehicles. 2 . Download the SEPTA App from the Apple Store, Download the Transit Watch App from the Apple Store, Title VI complaint form in MS Word format, submit a request for a reasonable modification regarding accessibility, The Pennsylvania Human Relations Commission (PHRC), he Public Accommodation Provisions Human Relations Act (PDF), By mail at 1234 Market Street, Fourth Floor, Philadelphia, PA 19107. SEPTA didnt buy it this time. CCT Paratransit assessments and visits for travel training are currently by appointment only. NOW I'M GOING TO BE CHARGED FOR A RIDE THAT NEVER HAPPENED. Staff at the agency will receive your information, and process your complaint. UNPROFESSIONAL ON SEPTA'S PART. Waited for the ** bus at ********Philadelphia at 115am. To phone in your complaint, simply dial the agency at 215-580-7800 between 6 a.m. and 8 p.m. Mondays through Fridays. Septa please understand wokeness won't get people to ride Septa. Told us that there were buses waiting for us at ********* to complete our journey, dropped us off there and left. United States District Court for The Eastern District of Pennsylvania August 30th from 10:00 a.m. to 11:00 a.m.. Musk testified in a Tesla shareholder lawsuit against him. So you would have the most flexibility if you didnt have to rely on an outside infrastructure.. The phone representative spoke unclearly and would not provide identification. The public transit agency also agreed to overhaul the way its police department handles discrimination complaints and provide yearly training to employees. Really unsafe without more officers that can patrol the busy stations. Copyright & Trademark Disclaimer | SEPTA Please tell us below: Thank you for submitting information suggestions. According to an ethics board adjudication, Mark Honebrink, a former administrator for SEPTAs Engineering, Maintenance & Construction division, was offered a job with the Philadelphia office of engineering consultancy Michael Baker International in December 2019. It did a hand gesture across the neck thing no I can't come in. . SEPTA Transit Police Chief Thomas Nestel retired suddenly in July. A few minutes later when I arrived at the station, the board said the service was suspended, while the app was still saying they were on time. Richards helped roll out state regulations for driverless vehicles after a fatal 2018 crash involving a self-driving Uber vehicle. But while the fines levied over the violation of the state ethics code were minimal, insiders said the saga highlights a series of issues at the agency: double-dipping, too-cozy relationships with outside contractors, and dubious executive oversight. But in the meantime, there have been other costs related to the issues. I am requesting that a representative of the Mayor's office look into this situation. The agency further poured millions into upgrading the nearby Southern Bus Depot to provide space for charging stations. The Justice Department filed a complaint today challenging portions of Mississippi House Bill 1020 (H.B. If your browser doesn't ask your location and your city still doesn't appear, try these steps: Please enter something you would like to search for. The forceful removal of a septa bus passenger for not wearing a mask. All rights reserved. I said no, the bus is coming at me and the sign said ***** and ******. I always pay for my parking space and when I don't occupationally have change on me. He likes that he can go all the way to Penns Landing on Market Street. As a result of the outcry, SEPTA changed the plan to keep both routes, though the current Route 9 would be local with more stops and a longer trip. Proterra and its structural consultant have been uncooperative in the resolution process, wrote chief vehicle engineering officer Dave Warner last summer. Bus redesigns in other cities and big changes of almost any kind often reveal the same contradiction between the ideas, which people support, and fear or annoyance about proposed specifics. Communication, Septa Key Card, Septa Crimes and dirt, Septa failure improve ridership. Yet when SEPTA leaders unveiled specific proposals for shorter, straighter routes in October, riders in neighborhoods across the city pushed back on the plan, saying such a broad upheaval in their lives would do more harm than good. For years, Philadelphians have complained about SEPTA bus service. Search for: Birth, marriage & life events. On my way to *************** in Philadelphia I checked the Septa App for my train status. According to all feedback, emails and phone call summaries obtained by The Spirit, the campaign has mostly been met with agreement on behalf of SEPTA's customers and a tool to reiterate complaints about the people who work on and frequent the city's trains and buses. The company statistics seen here display two important pieces of information about the business. Quick Links Injuries suffered in bus accidents are often severe with lifelong health consequences. Schedule a free consultation with our law firm by calling215-771-0430. TWU Local 234 seeks more police on SEPTA in contract talks - Inquirer.com All rights reserved. For instance, SEPTA maintains a Twitter feed at @septa_social. In January 2020, Lund asked Honebrink to delay his retirement again. The free WHYY News Daily newsletter delivers the most important local stories to your inbox. Collect names and phone numbers of as many witnesses to the SEPTA accident as you can. (Busch said the timing was incidental, and that the contract had simply run its course). Contact our experienced attorneys today for a complimentary consultation at 215-569-1455, or reach out to us online via our contact form or live chat features. SEPTA / Forms / Documents The proposed network plan would take away the convenience of that one-seat ride and substitute three shorter routes that travel north and south. We welcome feedback on your service. Does SEPTA take their complaints seriously? Service quality is monitored by a plainclothes observation secret shopper service. **** *********************** is late every day for 6:15 train from 30th train station for more than 10-15min. These avenues may be easier but dont necessarily guarantee that your issue will be addressed. This action is brought on behalf of the United States to enforce the provisions of . Replace fossil fuels: Climate activists target PECOs next power purchase plan. PHILADELPHIA -- SEPTA has settled a nearly half-million dollar race discrimination and retaliation lawsuit with the U.S. Department of . A SEPTA spokesperson described the violation as a mistake that was corrected.. Keeping Septa trains clean and safe. Do you have updated information to help us investigate the company? 12/04/2012. The Pennsylvania State Ethics Commission blasted top SEPTA officials for allowing an employee to retire, take a job with an engineering consultancy, and return as a private consultant within the span of a few weeks. He's the latest business celebrity to appear in Delaware Chancery Court. SEPTA's historic trolleys are making a comeback on Girard Avenue in . May 26, 2023 SEPTA riders must remove ski masks following recent bus shootings Transit Police will not enforce the rule for religious coverings, hoods and face masks for COVID-19. Please give today. 8 29 230 S Broad St #904, Philadelphia,PA19102. Contact Us. Septa Crimes and unclean Septa everything. WHYY offers a voice to those not heard, a platform to share everyones stories, a foundation to empower early and lifelong learners and a trusted space for unbiased news. All rights reserved. While SEPTA pressed pause on its EV program, President Joe Bidens recent infrastructure plan includes some $7.5 billion to help replace thousands of diesel-powered school and transit buses with electric models. At the top of your Chrome or Firefox window, near the web address, click the green lock. He notified us to send our request to [emailprotected]. SEPTA ex-employee hit with Pa. ethics violation - WHYY Judith Robinson, a North Philadelphia community leader, said shes been talking to fellow riders of the Route 33 for months about the proposed redesign and found many who were not aware big change was afoot. High volume complaints have a better chance to get their money back. SEPTA union president Willie Brown the most hated man in Philadelphia has a new job. By March 2020, Honebrink was meant to fully transition off SEPTAs payroll although agency officials planned to then retain him as a $60-an-hour consultant through MBI, reporting directly to Lund. Photographs circulated internally show cracks were everywhere on some buses around windows, doorways, light fixtures sometimes with thumb-size pieces of chassis missing. Providing a safe and healthy work environment is important to SEPTA, spokesperson Andrew Busch said in a statement. Authority officials are conducting an industry-wide review of fare payment systems and asking experts for their input on how to improve the troubled Key card. The battery electric buses in his city, too, failed to live up to performance expectations, suffering from limited range and long charging times. The arrangement was not meant to be long-lasting. While waiting for battery-electric bus technology to mature, SEPTA is proceeding with actions to facilitate the transition to an electrified bus fleet, one planning document states. Sure, we have the trolley, but its not ADA-accessible, and that makes it harder to board and take my grandson in a stroller.. You may file a written complaint with SEPTA Customer Service Department, 1234 Market Street, Fourth Floor, Philadelphia, PA 19107, or via the SEPTA website at www.septa.org click on Customer Service. Our weekly newsletter delivers original reporting on the people, places and things that make Philly. Information about Septa was first submitted to Scambook on Dec 01, 2014. Enter your contact information, including your name, your e-mail address and phone number. A complaint may be dismissed for the following reasons: The Complainant requests the withdrawal of the complaint.

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